My playing was never interfered with even though I closed the account once (the closure itself) because I had lost but with them, I reopened the account and that started a downward spiral to which I would have liked a reaction from the casino. Nice and friendly customer service but few tools for responsible gaming and sometimes it occurred to me that they are certainly aware of the guarantee for my problem with playing and managing, but they still let me play even though I made deposits one after another and were not worried even though I asked for free bonuses in the chat daily and immediately after losses. My experience is that the games are terrible, bonuses are average and the customer service is poor, i was deliberately cut off chat several times.Īvoid this casino like the plague, you can find better ones out there. They would not provide me with any complaints procedure or refer me to a manager, i don't know any genuine casinos that don't do these things. They refused to close my account through chat despite me sending them several emails asking for my account to be closed.

I'm not sure if they did or not, or they have serious technical issues. They asked me to send another email and i did, but again they had not received it. This is not great for vulnerable players. I believe they do this purposely to try and keep the casino open and for you to continue to play. I waited 24 hours and my account had still not be closed, when i contacted online chat they said they had sent me a follow up email which i did not receive, this happens every-time with Altacore N.V.

I asked to close my account, i was told to send an email because this can not be done via chat, so I did.

Despite the games being terrible and half of which are not available in my jurisdiction including some games that are available on other sites but not on this one. I didn't think casinos licenced in Curaçao could get any worse.

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